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If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:Move your router to improve signal strength. Reception is best if the router is in a central location. Move wireless devices such as cordless phones or microwave ovens away from your router. Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Turn off your Blu-ray player. Plug your Blu-ray player directly into your modem using an Ethernet cable. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

Turn on your Blu-ray player and try Netflix again. If you bypass your router and successfully connect to Netflix through your modem, it's likely that the router is the source of the problem. You may want to contact whoever set up your home network for help resetting or reconfiguring your router. If you're connected directly to your modem but still can't watch Netflix, check with your equipment provider to make sure your modem and internet service are working properly.

If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet. If you use a custom DNS setting on your device, reset it to acquire DNS automatically. If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly. Make sure that you entered the correct email and password before trying to sign in again.

This will sign you out of your account. From the upper right corner of the browser, select Menuthen Settings. Make sure the setting for Clear cookies and site data when you quit Chrome is turned off. Under Advanced settings, select View advanced settings. Under Cookies, ensure Don't block cookies is selected.

Select the Menu icon from the upper right corner. Under History, locate the Firefox will: drop-down menu and select Remember history. From the Tools menu, select Internet Options.

Under First-party Cookies, select Accept. Select OK in the Advanced Privacy Settings window. Select OK on the Internet Options window. Make sure the option Allow local data to be set (recommended) is selected. From the Firefox menu, select Preferences. Under Firefox will:, select Remember History. From the Opera menu, select Preferences.

Ensure the option Allow local data to be set (recommended) is selected. From the Safari menu, select Preferences. Under Cookies and website data, select Allow from websites I visit. Upgrade your web browser to the latest version, or use a different browser. Net Nanny filtering software can interfere with the player Netflix needs to play TV shows and movies.

Disable Net Nanny and try to play your TV show or movie again. Make sure the email address and password are correct before trying to sign in again.

You may need to select Try Again to verify or update this information. If you were able to sign in to Netflix. If it was not entered correctly, re-enter it and attempt to sign in again. If you use Google's Smart Lock feature to save passwords to your Google account, you may need to turn off Smart Lock for the Netflix app.